Terms & Conditions
Purchasing Precious Metals and Coins from Vault Wholesale
Vault Wholesale is happy to sell gold, silver, platinum and palladium to any interested party of legal age. Whether buying one coin or large quantities of bars, we can help. You can buy the most popular bullion products at the lowest prices using either our secure, online ordering system or by calling us, seven days a week.
Buying precious metals from Vault Wholesale is easy, 24 hours a day, seven days a week. Simply open a customer account online at our Open An Account page, or call us at 503.213.3352 and ask us to fax or mail the documents to you. Once you set up your account with a confidential username and password, you will be ready to go. Your transactions will be handled quickly and confidentially.
We charge no extra fees, service charges, commissions or any other hidden fees. Our listed base price reflects a discount for payment by personal check or bank wire. The price shown in the shopping cart is the price you pay. When we charge shipping & insurance fees, they are often less than our actual cost.
At Vault Wholesale, your privacy is very important to us. Information collected from Registered Users is stored on databases and other servers kept in secure locations under the custody and control of Vault Wholesale or its third party hosting services. User accounts and Profiles are password-protected using industry-standard, commercially reasonable methods.
Orders placed during business hours, Monday to Friday from 8:00 am to 4:00 pm PST, will be confirmed in writing by email within the same business day. If the order is placed online after business hours, your order will be confirmed the morning of the following business day.
Reportable Bullion Transactions
Some coin transactions are reportable to the US government and some are not. We are not tax or legal experts and cannot advise you on current tax regulations. Please check with your tax consultant before making rare coin and bullion purchases for the latest reporting rules. You may also get information from The Industry Council for Tangible Assets LINK: (www.icta.com)
It is our understanding that the purchase of rare coins is not reportable unless your purchase totals more than $10,000 and you pay in cash.
Payment
Once you have placed an order to buy or sell with Vault Wholesale, you have entered into a binding agreement.
The price at the time that you place your order is the final price, even if fluctuations in the market occur after the order is placed. You must pay the price agreed on when your trade was confirmed.
Orders placed by phone will have the same effect as if the order was placed in writing or online. Your order confirmation may be recorded to ensure the details of the order (price, quantity, payment method, shipping address etc.) are correct.
We accept bank wires, personal checks, company checks, Visa and MasterCard, PayPal (including payments by American Express & Discover), and PayPal echecks.
Credit card orders for any amount are reviewed on an order by order basis. Large credit card orders may be subject to additional documentation or screening and are subject to our approval.
Within twenty four (24) hours of submitting online orders over $5,000, Vault Wholesale will contact you during business hours (Monday – Friday, 8 AM – 4 PM Pacific) to verify the sale and arrange payment. A ten (10) percent non-refundable deposit via Credit Card may be required when confirming your order.
Bank Wire instructions will be included in your written trade confirmation. You may also call us at 503.213.3352 during business hours for the information.
Payments by check must be postmarked within twenty four (24) hours of order confirmation and received by Vault Wholesale within three (3) business days.
All checks take five to seven working days to clear. Your purchases will be cleared for shipment once funds are available.
International orders must be paid for by bank wire, credit card, or PayPal. Please note that an additional $25 US must be added for all bank wires sent to Vault Wholesale from outside the United States. This charge covers administrative fees. However, this amount does not cover fees that your bank may charge. We suggest that you indicate to your bank the total amount that you require to reach the destination bank.
We are unable to accept cashier’s checks, third party checks or money orders.
Shipping Your Purchase
Your order is usually shipped one to three business days from the day your funds have cleared. Due to weight or value, your order may be shipped to you in more than one package and arrive on different days. Delivery may be subject to industry-wide delays in shipments from distributors.
Vault Wholesale orders are professionally packed and, in most cases, shipped fully insured via USPS Registered Mail. The U.S. Postal Service may not be the fastest delivery service (an average of 5-10 business days for Registered Mail), but it is the most secure for high-value shipments. When your package arrives at your local Post Office, they will either deliver the package to your mailing address or notify you to pick up it up. Photo ID and valid signature are required to release your package.
For purchases of $100,000 or more, we are happy to arrange for armored transport on request.
You will be informed via email that your order has been shipped. We will make every effort to provide you with a tracking number. Your parcel’s USPS tracking number will be updated on your online account once your package has been sent. Please keep in mind that, unlike other shipping services, Registered Mail numbers are not always ‘live’ on USPS’s website: they only update when the packages arrive at your local post office, or when they are delivered. Until then, Track and Confirm might read, “There is no record of this item.” Please let us know if your package hasn’t arrived within ten business days of your shipping notification. Simply call us at 503.213.3352 and we will be happy to assist you.
Orders shipped USPS Registered Insured Mail can be sent to a PO Box. A signature is required upon delivery of your package.
Should anything happen while your package is in transit to you it will be covered by postal insurance. Vault Wholesale will not accept responsibility however, if you have instructed the particular carrier to leave parcels for you without the need for a signature. Vault Wholesale cannot be held responsible for any package delivered to a non-residential address which is signed for by a third party. If you have given instructions to leave your package with a building manager, neighbor, drop-off location such as Mail Boxes Etc, The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED AND YOU ACCEPT ALL LIABILITY FOR LOSS OR DAMAGE.
Delivery to independent banks and depositories in the U.S.
We will send your purchases to your appointed depository, bank or precious metals custodian. When your purchase is delivered to a bank or depository, the custodian will send you a Commodity Transfer Notice indicating their receipt of the metal that they are holding on your behalf.
Return Policy
We guarantee your complete satisfaction on all your purchases.
We offer a three-day unconditional examination period for all certified and non-certified coin purchases. If you wish to invoke your guarantee, you must contact us by phone or email within three (3) days of receiving your order. AFTER THREE DAYS, ALL SALES ARE FINAL.
Returns may be charged a ten (10) percent restocking fee. Due to industry standards and practices, THERE ARE NO RETURNS ON ANY BULLION-RELATED PRODUCTS, INCLUDING ‘JUNK’ SILVER. We will buy back any bullion-related product at any time in accordance with our Buyback Guarantee (LINK)
Any items returned to Vault Wholesale must be shipped via USPS Registered Mail and insured for full value. Until your Registered Mail package is signed for by Vault Wholesale, the customer bears all risk of loss or non-delivery. Contents are your sole property and you assume full responsibility for them.
An itemized invoice must be included when returns are shipped to Vault Wholesale.
All coins shipped to Vault Wholesale, whether for return or resale purposes, will be recorded (either photograph or videotape) via our security system to insure that the contents of the package matches the included paperwork. Should a discrepancy arise, the customer will be notified immediately via phone/email, and a copy of the photos or videotape will be made available.
Grading Guarantees
Vault Wholesale only sells certified coins graded by PCGS (The Professional Coin Grading Service) and NGC (Numismatic Guaranty Corporation). Any claims regarding the grade or authenticity of PCGS or NGC coins purchased from Vault Wholesale are the sole responsibility of the grading services, not Vault Wholesale. You can find PCGS guarantee here and NGC’s here.
Market Loss Policy
When purchasing from or selling to Vault Wholesale, once your order is confirmed, the price is locked in for you and the transaction may not be canceled, but may be offset at our current ‘ask’ or ‘bid’ price. Any deficit between the price at which Vault Wholesale sold or purchased the product(s) to or from you and the applicable offsetting ask or bid price is your responsibility. That amount plus a three (3) percent administrative fee will be charged to you. Any market gain on such offsetting transaction(s) shall remain the sole property of Vault Wholesale.
Buyback Guarantee
Vault Wholesale guarantees to buy back any and all products purchased from us at our current daily bid price.
Our bid price is based on the average published bids of industry-leading companies, including:
-Monex
-Goldline
-Kitco
-Northwest Territorial Mint
If you’d like to sell your precious metals to Vault Wholesale, please call us at 503.213.3352 to confirm your transaction. Once you have agreed to a sell order, your transaction is confirmed by Vault Wholesale with a purchase order number, given verbally and via email.
Client understands that there is a spread between bid and ask prices. This spread will vary with market conditions. The price at which you sell metals or coins to us may not be the same as the price at which you purchase metals or coins from us. Client acknowledges that prices of metals and coins are volatile and may fluctuate significantly over time, based upon numerous factors, including supply and demand among collectors and political and economic conditions.
Locking in a Price (Making a Deal)
A price will not be locked in until receipt and verification of your metals at Vault Wholesale.
Client must make delivery to Vault Wholesale via US Post Office Registered Mail, and insured for full value, within five (5) days of trade. Packages received more than five days after your transaction is confirmed may be refused at our discretion.
We reserve the right to reject any late or other defective package that doesn’t comply with the terms of this agreement. All damaged packages will be refused for delivery and returned to the sender for inspection. You are responsible for filing any insurance claims that may be necessary
An itemized invoice and/or copy of Vault Wholesale trade confirmation must be included with your shipment.
Shipments remain property of, and customer bears all risk of loss or non-delivery, until the shipment is received, signed for and accepted by Vault Wholesale. We are not responsible for any loss or damage that occurs prior to verification of the metals or coins you send to us.
Vault Wholesale reserves the right to inspect commodities prior to accepting delivery and to reject delivery of commodities if not in good condition or as represented. All coins shipped to Vault Wholesale, whether for return or resale purposes, will be photographed or videotaped via our security system to insure that the contents of the package matches the included paperwork. Should a discrepancy arise, the customer will be notified immediately via phone/email, and a copy of the photographs or videotape will be made available.
Payment Terms
We charge a one (1) percent handling & processing fee on all orders.
Customer will be notified by email within twenty four (24) hours of Vault Wholesale’s acceptance of client’s shipment. Within two (2) business days of accepting delivery and verification of coins or metals in the trade, Vault Wholesale will mail client a company check. client may request payment in the form of a bank wire at a charge of $20 per domestic wire. Bank wire fee is automatically deducted from the wire we send to you.
Recording of Order
You consent and agree that we may keep a recording of your transaction to verify the terms of your sale or for any other reason reasonably related to the business of dealing in bullion.
Confidentiality
We keep all transactions confidential, and do not report to any third parties, except to satisfy government cash-reporting requirements for dealers under federal regulations.
Privacy Statement
Personal Information
At Vault Wholesale, your privacy is very important to us. We are committed to protecting your customer information in every transaction, at every level of our organization, every day. We value our relationship with you, and we honor the trust you place in us. You do not need instruct us to keep your information confidential. We protect it automatically.
Please note that Vault Wholesale’s customers are automatically placed on our email list. You may receive correspondence from us regarding special offers, new products and services, usually not more than once per week. Your email address is not used for any other purpose. It is never shared with outside parties. If you don’t wish to be on our email list, each email contains a link to unsubscribe with the simple click of the mouse.
Protection of Information
Information collected from registered users is stored on databases and other servers kept in secure locations under the custody and control of Vault Wholesale or its third party hosting services. User accounts and profiles are password-protected using industry-standard, commercially reasonable methods. Vault Wholesale makes commercially reasonable efforts to protect such information but cannot guarantee that such efforts will be successful.
Copyright Information
All material on this web site is the property of Vault Wholesale.
Notification of claimed copyright infringement should be sent to:
Vault Wholesale 1048 W. Robinhood Dr. #7985, Stockton, CA 95267.
email: contact@vaultwholesale.com
The notification should be a written communication that includes the following:
1. A physical or electronic signature of person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed, or multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Contacting Us
If you have any questions about our site please don’t hesitate to contact us. You can reach us via phone at 503.213.3352 or email us at contact@vaultwholesale.com
Risk Disclosure
General Terms
Purchases of coins, bullion and collectibles involve substantial risk. Historically, there have been periods of varying length during which prices of coins, bullion and collectibles have moved adversely. Market prices are volatile and unpredictable and may be affected by a variety of factors including, among others, general economic conditions, political events, monetary policies of various countries, speculative activity, transactions and events in futures markets and the degree of concern people have about these matters. It is impossible to forecast accurately how or to what degree these or other factors will affect prices. Past performance of precious metals and coins is no guarantee of future performance.
Purchases of coins, bullion and collectibles should only be made with discretionary funds and not with monies necessary to cover or produce client’s day-to-day living expenses.
Before client chooses to buy or sell, client must determine in client’s own mind client’s ability to understand the transaction and to meet all financial commitments to be made. Persons with limited investment experience or low incomes or assets should be particularly sensitive to the risk and requirements involved in buying coins, bullion and collectibles.
The resale value of precious metals and coins may not be equal to the original purchase price if you decide to sell the metals or coins back to us. Due to the spread between buy and sell prices, there may still be a loss despite favorable price movement.
Vault Wholesale does not offer advice on tax implications of buying or selling precious metals or rare coins. Please consult with your professional tax advisor regarding such matters.
Our employees are not registered financial advisors. The suggestions or opinions we provide by phone, in writing, or on our website, and all other promotional material is provided for informational purposes only. Vault Wholesale and its employees do not render legal or investment advice. We are not agents for our customers and owe no fiduciary duty to them.
Once Vault Wholesale has confirmed your transaction, a binding contract is created. Regardless of what happens to the price of the metals or coins after your transaction is confirmed, the contracted price is binding on client and Vault Wholesale. Customer bears the full risk of any movement in the market price between the time of purchase and subsequent delivery and client is obligated to take delivery at price originally agreed to in the trade confirmation.
Vault Wholesale will rely upon instructions and orders given by client over the telephone. It is the practice of the industry that all trades placed over the telephone are binding contracts and must be honored. Once a trade is placed by client and accepted by an authorized Vault Wholesale representative, a contract is created. Trades may be reversed only upon mutual consent of the parties to this Agreement.
In times of highly volatile markets, Vault Wholesale phone lines may be busy due to the volume of incoming and outgoing calls. It is also possible for telephone lines to fail for reasons beyond Vault Wholesale’s control. Because of this, client is advised and will be responsible to have alternative methods to communicate with Vault Wholesale (e.g., email, courier messenger service, etc.) should it become necessary to do so.
Client is solely responsible for all purchasing, selling and borrowing decisions for client’s account. This means client makes and is responsible for all client’s trading decisions. If client believes that any representative of Vault Wholesale has made a verbal or written representation that is inconsistent with the terms or risks set forth herein (e.g., “At its current price, your coins, bullion and collectibles can only go up in value.”) or is offensive or unprofessional in nature (e.g., high pressure or unresponsive to requests), client will notify Vault Wholesale in writing immediately. If client fails to make the required notification by the tenth (10th) business day following the date on which the event first became known to client, client waives all right to contest such order, matter or omission and client’s account will stand, as is, as of the end of such business day.
Tax consequences of transactions with Vault Wholesale are the sole responsibility of client.
Client shall pay to Vault Wholesale any sales, use or other tax applicable to transactions with Vault Wholesale.
Client is a sophisticated investor who understands that coins, bullions and collectibles can be purchased from and sold to competitors of Vault Wholesale.
Notices
All communications shall be sent to Vault Wholesale at 3oo De Haro Center, North Car, San Francisco, CA 94103. All communications given by Vault Wholesale to client by mail shall be effective forty-eight (48) hours after deposit in the United States mail, postage prepaid, or upon receipt, whichever is earlier; if hand delivered, when delivered to client’s address; if telephonic, at the time of such phone conversation or facsimile transmission; or if by email, on the day of transmission.
Force Majeure
In the event of adverse conditions in the marketplace or other factors beyond the control of Vault Wholesale, including, but not limited to, acts of God, national emergencies, adverse governmental actions, or suspension of trading of silver, gold, platinum or other metals by U.S. commodity exchanges, or the delivery of the coins, bullion and collectibles underlying such contracts, or the failure or delay of suppliers, the maximum time for delivery of such coins, bullion and collectibles may be extended indefinitely during the period of such adverse circumstances. Vault Wholesale will not be responsible for delays or failures in the transmission, receipt or execution of orders, payments, deliveries or information due to the incapacity or failure of computer, transmission or communication facilities which are beyond the control of Vault Wholesale
Electronic Recordation
Client agrees that Vault Wholesale may monitor and may electronically record any conversation between Vault Wholesale, its employees or agents and client or client’s agents.
Patriot Act and Anti Money Laundering Disclaimer
Vault Wholesale responsibly incorporates a Patriot Act/Anti-Money Laundering Disclaimer on its website. This disclaimer makes all participants aware of the stringent United States Banking Regulations and discourages fraud or other mischievous business practices. Precious metals are a form of money, so similar banking precautions are required. Please review the following Patriot Act/Anti-Money Laundering links for more information.
Public Law 107-56 (United States 107th Congress)
(PDF)
http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=107_cong_public_laws&docid=f:publ056.107.pdf
Interagency Statement on Enforcement of Bank Secrecy Act
Anti-Money-Laundering Requirements
(PDF)
http://www.ncua.gov/Legal/Documents/BSA-AML-Req.pdf
Note About Shipping: Vault Wholesale applies a shipping, handling, and insurance charges to all orders at our online store. The charge is $10 for orders totaling less than $250 and $20 for orders totaling $250 or more.
All Bullion orders are subject to a three (3) percent cancellation fee and other restrictions.
Please review the return policy for more information.
If you purchase more than $10,000 worth of metals from us within one calendar year, we will also need positive valid identification from you. (Valid forms of ID include a copy of your Driver’s License, State ID, or Passport.)
User Agreement
This User Agreement is effective as of June 15, 2010 for all existing customers and all existing users of this Website, and will be effective upon acceptance, as set forth above, for all new customers and all new users of this Website or Vault Wholesale’s services. Vault Wholesale reserves the right to change the terms and conditions of this User Agreement from time to time without notice to You. You acknowledge and agree that it is your responsibility to review the Website and this User Agreement periodically, and to be aware of any modifications. Your continued use of this Website and/or your continued use of any services provided by Vault Wholesale after such modifications will constitute Your acknowledgement of the modified User Agreement and your agreement to abide and be bound by the modified User Agreement.
As used in this User Agreement, references to our “Affiliates” include our owners, subsidiaries, parent companies, affiliated companies, officers, directors, managers, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Website and/or its contents.
Disclaimer of Warranties
The Website and any materials or services provided by or through the Website is provided to you on an ‘as is’ and ‘as available’ basis without warranty of any kind, either express or implied.
This Website could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services on the Website, including the prices and descriptions of any product, at any time without notice. The materials or services on the Website may be out of date, and we make no commitment to update such materials or services.
Electronic Order Entry Risk – Disclaimer and Limitation of Liability
Vault Wholesale disclaims any liability or responsibility for orders placed through the Vault Wholesale online order entry system, including, but not limited to, any loss or damage, whether direct, indirect, consequential, or incidental, that you or any third-party may suffer or incur as a result of the use of the Vault Wholesale online order entry system, whether such loss or damage is caused by the Vault Wholesale online order entry system or otherwise. Further, Vault Wholesale disclaims any liability or responsibility for the interruption, cancellation, or other termination of the Vault Wholesale online order entry system.
All orders placed through the Vault Wholesale online order entry system are taken on a best efforts basis. Vault Wholesale shall not be responsible for errors, negligence, or inability to execute such orders. You understand and agree that the services available on this Website are provided ‘as is’ and that Vault Wholesale shall not be responsible for any delays in the transmission, delivery, mis-delivery, deletion, or execution of customer’s orders, due to failure of transmission, or breakdown or failure of communication facilities, or due to any other cause beyond Vault Wholesale’s reasonable control.
Indemnification
You shall indemnify and hold harmless Vault Wholesale and its affiliates, subsidiaries, parent companies, directors, officers, managers, and members from and against any and all costs, damages, expenses, liabilities, and obligations, including, without limitation, reasonable attorneys’ fees that Vault Wholesale and/or you may incur as a result of, or in connection with any breach of any representation or warranty made by You to Vault Wholesale, or Your failure to comply with this User Agreement or any policy adopted by Vault Wholesale.
Costs and Expenses of Collection
In the event that Vault Wholesale must take any action against you to enforce your obligations under this User Agreement, including, without limitation, turning your account over to a collection agency or a lawyer for collection, You shall pay all of the costs and the expenses incurred by Vault Wholesale, including, without limitation, reasonable attorneys’ fees, in connection with such action.
Limitation of Liability
You are subject to the disclaimers contained in this User Agreement, and the limitations of liability and other policies adopted by Vault Wholesale, all as set forth herein. In the event that, notwithstanding such limitations of liability and Disclaimer, Vault Wholesale is determined to be liable to You in connection with any transaction between Vault Wholesale and You, or Your use of this Website, Your exclusive remedy and Vault Wholesale’s entire liability, if any, for any claims arising out of such transaction or your use of this Website shall be limited to the greater of one of the following: (1) the amount, if any, that You paid in the transaction; or (2) $100.
IN NO EVENT SHALL VAULT WHOLESALE OR ITS AFFILIATES, SUBSIDIARIES, PARENT COMPANY(S), DIRECTORS, OFFICERS, OR MANAGERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH ANY TRANSACTION BETWEEN VAULT WHOLESALE AND YOU (EXCEPT AS SET FORTH HEREIN), OR THE USE OF THIS WEBSITE OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS WEBSITE.